Frequently Asked Questions

Office Staff

We are extremely proud of our office staff. Our support staff is familiar with orthopaedic terminology and will assist you whenever possible. Our billing staff has twenty years of experience in billing and insurance procedures and are available to answer any specific billing questions.

Office Hours

• Monday - Friday  8am to 5pm

Scheduling Appointments

All office visits are by appointment, and we ask that you call in advance so that we may reserve a time for you. We will make every effort to accommodate your request whenever possible. If you need to cancel or reschedule an appointment please let us know at least 24 hours in advance, so that we can offer the appointment to someone else who needs it. When scheduling an appointment or at the time of your visit, please let our receptionist know of any change in your name, address, telephone number or insurance coverage. Please be preapred to bring in your photo identification, as well as, your current insurance information card to be scanned upon arrival.

Emergencies

In case of emergency, one of our providers is available 24 hours a day, seven days a week. You can reach us through the Star Valley Medical Center switchboard at 307-885-5800. For non-emergency problems, please attempt to call 307-885-5870, during regular office hours. This is more efficient and allows us to answer your questions more accurately.

Prescriptions

Prescription refills may be requested during regular office hours. Pain medications will not be prescribed outside of business hours. Please allow 24 hours for prescription orders to be placed. This allows us to review your record and better serve your needs. Please have the name of the medication and dosage available.

Test Results

You will typically be notified of test results at your next follow-up appointment. You will, however, be notified of any abnormal findings requiring immediate attention as soon as they are received.

Payment

Please be advised that copays are due at the time of visit. We accept cash, personal checks, and most major credit cards. We also provide an online bill pay option through SVMC by clicking on this link or the graphic to the right.

We accept all major insurance plans. Please contact your insurance provider for your plan’s requirements for physician referrals and other restrictions. For those insurance plans with a co-payment, it is expected at the time of the office visit. Please be advised that the financial responsibility for a service not covered by insurance rests with the patient or his or her family.

Location

We are located at 901 Adams Street in Afton, Wyoming. For help with directions, call us at (307) 885-5870.